RIGHT OF WITHDRAWAL

Should you change your mind about your purchase, you may cancel the purchase. You have the right to withdraw from the agreement within a period of 14 days without giving reasons. This 14-day period starts from the moment you receive the last product of your order. To cancel your purchase, you must notify Essential Oil Supplies Netherlands of your withdrawal. The quickest way is to contact us directly, for example by e-mail at hallo@eosupplies.nl. We will be happy to assist you further.

CONSEQUENCES OF WITHDRAWAL

On the day you notify us of your withdrawal, the 14-day period begins during which you have time to return your purchase to us. Essential Oil Supplies Netherlands will refund payments after receipt of the purchase, including any shipping costs charged by Essential Oil Supplies Netherlands for the returned product (only if the entire order is returned), without delay but within 14 days following the day on which you notified us of the withdrawal. Unless Essential Oil Supplies Netherlands offers to collect the product itself, it may wait to refund until it has received the product. Essential Oil Supplies Netherlands will use the same payment method you used for the refund, unless you agree to a different method. The refund is free of charge for you. If you have chosen a more expensive delivery method than the cheapest standard delivery, Essential Oil Supplies Netherlands does not have to refund the additional costs for the more expensive method.

Please also consult our general terms and conditions for more information and our products excluded from withdrawal in article 10.

WHAT TO DO IN THE FOLLOWING SITUATIONS?

• You unfortunately ordered the wrong item and want to exchange it. Simply order the product you do want in our webshop and return the incorrect item you ordered. You can use our return procedure for this.
• You received an incorrect item or your received order is not complete. Always check whether your shipment is complete and correct upon receipt. If an incorrect item has been delivered or an item is missing, you can report this via hallo@eosupplies.nl. We will then ensure that our mistake is corrected as soon as possible.
• You have received a defective item. If you have received a defective item, please contact us via hallo@eosupplies.nl.

RETURN PROCEDURE

For a return shipment, you can use the following procedure:

• Withdraw within 14 days after receiving the last product of your purchase by notifying us using the return form or via an email to hallo@eosupplies.nl.
• The purchase must then be returned as soon as possible and no later than 14 days after notification to: Essential Oil Supplies Netherlands attn. RETURNS, Gudumholm 36, 2133 HH Hoofddorp

Also remember the following:

• The product must be returned in its original packaging condition and undamaged.
• Do not write text or stick stickers or tape on the product packaging.
• Pack the returned items in an outer box to prevent damage during transport.
• The return shipment must be sent with sufficient postage.
• The buyer bears the costs and risk for the return shipment.